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VMware - VMware vSphere Standard

Prices and Versions | Description | Support options | Licence agreement

VMware - VMware vSphere Standard

Product Information

Publisher: VMware
Cloud Operating System
VMware vSphere is an operating system transforming IT infrastructures into a private cloud - a collection of internal clouds.

Support options:

 

Function Production Support Basic Support
Business hours Around the clock
7 days a week
365 days a year		 12 hours per day
Mon – Fri
Service validity period 1 year or 3 years 1 year or 3 years
Product updates Yes Yes
Product upgrades Yes Yes
Supported products All products All products
Access Phone / Internet Phone / Internet
Reaction Phone / Email Phone / Email
Remote support Yes Yes
Cause analysis Only available with business-critical or business-critical offers Only available with business or mission-critical offers
Access to VMware website Yes Yes
Access to VMware discussion forums and knowledgebase Yes Yes
Maximum number of support administrators per contract 6 4
Number of support requests Unlimited Unlimited

 

 



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